Terms & Conditions

• Lift Passes

  1. Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 
  1. Carry your pass at all times. If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward.
  2. A lost or stolen pass must be reported to Cardrona immediately. A replacement pass may be issued at the discretion of Cardrona.
  3. A $10 fee may be charged for a replacement pass. This is at the discretion of Cardrona.
  4. Passes remain the property of Cardrona.
  5. Passes are non-transferable. It may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.
  6. Your pass cannot be used for commercial purposes without the consent of Cardrona.
  7. The pass holder uses the resort at his/her own risk.
  8. The pass holder assumes all risk of personal injury & property loss or damage.
  9. The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona. All pass holders at Cardrona must abide by the mountain biker’s responsibility code. This can be viewed on our Mountain Bike Safety Page.
  10. Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the resort.
  11. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.
  12. Any person who uses or attempts to use the facilities at Cardrona without a valid & lawful pass & without reasonable excuse will be subject to:
      Prosecution &/or
      b. Requirement to purchase a valid lift pass for that day &/or
      c. A penalty of $150 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.
  13. Cardrona passes are non-refundable. However, refunds will be considered on medical grounds only, when supported by a doctor’s certificate. Refund applications must be in writing with supporting documentation & sent to ticketing@cardrona.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona. Cardrona reserves the right to apply any processing charges for refund applications.

• Cardrona$

  1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 NZ dollar.
  2. Cardrona$ can be used to purchase products or part-payment of a product for sale at Cardrona Alpine Resort only.
  3. Cardrona$ cannot be redeemed against a prior completed purchase.
  4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card)
  5. Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
  6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing info@cardrona.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  7. Cardrona$ are non-refundable & non-transferrable.

  8. If you’ve got both Individual & Family Cardrona$ loaded, your individual balance will be used first!
  9. Cardrona$ expire after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

• Accommodation

  1. Cardrona Apartments are still open & operational even when the lifts are closed & we therefore do not refund or amend accommodation based on Cardrona Alpine Resort or Cardrona Bike Park resort closure.
  2. Bookings are not confirmed until paid in full.
  3. Upon check in credit card details will be kept on file & charged for any damages or incidentals incurred during your stay.
  4. All refund requests must be received in writing & acknowledged.
  5. All refunds are at the absolute discretion of Cardrona. 
  6. If a booking is cancelled or modified 30 days or more prior to the arrival date a minimum of $200 administration fee applies.
  7. Any cancellations within 30 days of arrival are non-refundable.
  8. If you have booked through a third party, please check with your travel agent/booking site for their individual Cancellation Policy.
  9. You are welcome to request specific rooms but in the case of unforeseen circumstances, such as room damages or maintenance issues, amendments may be made.
  10. We offer free parking at Cardrona but cannot take responsibility for any damages caused to the vehicle during your stay.

• Bike & Mountain Cart Rental

  1. Bookings are not confirmed until paid in full.
  2. You will need to provide a credit card for each rental agreement.
  3. Insurance can be purchased for bike rental products.
  4. All equipment must be returned at the end of your rental agreement.
  5. If equipment is unreturned or damaged, Cardrona will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

• Bike Lessons

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Bookings can be rescheduled or refunded with no charge with more than 24hrs notice.
  5. There will be no refunds if the booking is cancelled less than 2hrs before the scheduled start time, or in a “no show” situation.

• Stargazing

  1. Bookings are not confirmed until paid in full.
  2. A phone number that you will be contactable on during your holiday is required at time of booking.
  3. Bookings can be rescheduled with no charge with more than 24hrs notice.
  4. If the tour cannot run due to weather, we will reschedule at no extra charge, or refund if an alternative date cannot be found.
  5. There will be no refunds if the booking is cancelled by the guest less than 2hrs before the scheduled start time, or in a “no show” situation.