Terms & Conditions

• Covid-19

  If COVID-19 travel restrictions and/or government-mandated health measures impact your ability to visit us and you’re unable to travel on another date, we will offer you a credit for Summer 22/23 or a refund.

  From December 3, 2021, Cardrona requires all guests aged 12 years, 3 months and above to show their My Vaccine Pass. If you choose not to be vaccinated and you purchased your summer experience before December 3, please contact info@cardrona-treblecone.com to arrange a refund.

  If we need to shorten our season due to COVID-19 and you’re unable to visit on another date due to travel restrictions, we'll refund you on a pro-rata basis, based on the number of days you have used your pass.

  21/22 summer season refund requests must be emailed to info@cardrona-treblecone.com by April 30, 2022. Refund/credit requests are not to be assumed and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.

  Any partial refund or credit value, where applicable, will be calculated on a pro-rata basis. Pro-rata value will be calculated at the equivalent cost of a regular season day/multi-day pass (or applicable product) for each day the product has already been used.

  In light of government-mandated health measures, Cardrona resorts may require guests to comply with any number of measures including but not limited to the wearing of face masks/coverings, NZ COVID Tracer app sign-in, capacity management/restrictions and any other measures required to limit the spread of COVID-19 or any other communicable illness.

• Lift Passes

  1. Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 
  1. Carry your pass at all times. If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward.
  2. A lost or stolen pass must be reported to Cardrona immediately. A replacement pass may be issued at the discretion of Cardrona.
  3. A $10 fee may be charged for a replacement pass. This is at the discretion of Cardrona.
  4. Passes remain the property of Cardrona.
  5. Passes are non-transferable. It may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.
  6. Your pass cannot be used for commercial purposes without the consent of Cardrona.
  7. The pass holder uses the resort at his/her own risk.
  8. The pass holder assumes all risk of personal injury & property loss or damage.
  9. The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona. All pass holders at Cardrona must abide by the mountain biker’s responsibility code. This can be viewed on our Mountain Bike Safety Page.
  10. Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the resort.
  11. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.
  12. Any person who uses or attempts to use the facilities at Cardrona without a valid & lawful pass & without reasonable excuse will be subject to:
      Prosecution &/or
      b. Requirement to purchase a valid lift pass for that day &/or
      c. A penalty of $150 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.
  13. Cardrona Resorts passes are non-refundable. However, refunds will be considered in extenuating circumstances. A doctor’s certificate may be requested to support refund requests based on medical grounds. Refund applications must be in writing with supporting documentation & sent to info@cardrona-treblecone.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona Resorts. Cardrona Resorts reserves the right to apply any processing charges for refund applications.

• Cardrona$

  1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 NZ dollar.
  2. Cardrona$ can be used to purchase products or part-payment of a product for sale at Cardrona Alpine Resort only.
  3. Cardrona$ cannot be redeemed against a prior completed purchase.
  4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card)
  5. Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
  6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing info@cardrona.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  7. Cardrona$ are non-refundable & non-transferrable.

  8. If you’ve got both Individual & Family Cardrona$ loaded, your individual balance will be used first!
  9. Cardrona$ expire after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

• Bike & Mountain Cart Rental

  1. Bookings are not confirmed until paid in full.
  2. You will need to provide a credit card for each rental agreement.
  3. Insurance can be purchased for bike rental products.
  4. All equipment must be returned at the end of your rental agreement.
  5. If equipment is unreturned or damaged, Cardrona will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

• Bike Lessons

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Bookings can be rescheduled or refunded with no charge with more than 24hrs notice.
  5. There will be no refunds if the booking is cancelled less than 2hrs before the scheduled start time, or in a “no show” situation.