Terms & Conditions

• COVID-19

  I've already bought a pass

  We understand your uncertainty around Winter 2020. We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2020 at Cardrona and Treble Cone. You are our most loyal guests and we want to look after you!

  If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2021 or a refund.  If the season is shortened or there are limited facilities then credit or partial refunds are also available.

  More info can be found below.

  I want to buy a pass

  We understand your uncertainty around Winter 2020.  We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2020 at Cardrona and Treble Cone

  If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2021 or a refund. If the season is shortened or there are limited facilities then credit or partial refunds are also available. More info can be found below.

  Winter 2020 season pass prices will rise next month so buy yours by March 31 to score the best deal.

  Earlybird Multi-Day Passes are on sale until April 30. 

  What if I can't come skiing?

  If you've already bought (or are about to buy) a Cardrona-Treble Cone season or multi-day pass in the Earlybird sale, and you're unable to use your pass in 2020 due to COVID-19, we will offer you a credit to use your pass in Winter 2021 or a refund.

  What if your season is shortened?

  If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

  What if you can't open everything?

  If we need to scale our operations because of COVID-19, and reduced facilities impact your decision to ski with us this season, then we will offer you a credit for Winter 2021 a or refund.

  What if you don't open at all this winter?

  We'll offer you a credit to use your pass in Winter 2021 or a refund.

  We'll offer you a credit to use your pass in Winter 2021 or a refund.

  If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

  If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

  If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

  If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

  The health and safety of our guests and our people is our top priority. To keep you safe while you’re visiting our resort during the COVID-19 situation, we’ve taken further preventative measures to keep you safe. We have:

  • Enhanced our cleaning activities to ensure more frequent and targeted cleaning of high touch areas and services
  • Increased the availability of hand sanitizer on site
  • Advised our staff not to come to work if they feel unwell or are they under self-isolation requirements
  • Asked our staff to continue to follow good hygiene practises, including washing hands regularly

  We continue to monitor and update our people on the evolving situation to ensure we can provide you with a safe environment at our resort.

  The Ministry of Health’s guidelines on COVID-19 can be found here.

• Definitions

  In these Terms & Conditions the following words have the following meaning:

  “Cardrona” means Cardrona Alpine Resort Ltd.

  Cardrona is a New Zealand owned company.  The name that will appear on your receipt will be Cardrona Alpine Resort.

  The period of operation for Cardrona winter season is nominally June 27 – October 18, 2020.  The period of operation for Cardrona summer season is nominally December 6, 2019 - March 29, 2020. The duration of the seasons will be subject to snow; weather & market conditions & may vary from the above dates as a result. Cardrona offers no warranty in respect of the season opening, duration of the season, operating days &/or the number of lifts & facilities operating on any day or time.

  All prices quoted on this website are in New Zealand dollars & are valid at the time of printing but subject to change without notice. Rates include GST.

  Zip is an externally owned & operated payment channel. When using Zip, additional Terms & Conditions may apply, see the Zip website for details.

  Pass means Electronic RFID pass & the products associated with it.

  Products purchased are valid only for the season in which they are purchased, & will expire at the end of each winter & summer season.

• Age/Eligibility Definitions

  All ages are taken as of June 1, 2020.

  Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs ski or ride for free. All lift users require a Cardrona MyCard. Photographic ID will be required.

  Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.

  Senior is 65–74yrs of age. Photo ID will be required.

  75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.

• Lift Passes

  Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 

  1. Carry your pass at all times.  If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward.
  2. A lost or stolen pass must be reported to Cardrona immediately. A replacement pass may be issued at the discretion of Cardrona.
  3. A $10 fee may be charged for a replacement pass. This is at the discretion of Cardrona.
  4. Passes remain the property of Cardrona.
  5. Passes are non-transferable. It may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.
  6. Your pass cannot be used for commercial purposes without the consent of Cardrona.
  7. The pass holder uses the resort at his/her own risk.
  8. The pass holder assumes all risk of personal injury & property loss or damage.
  9. The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona. All pass holders at Cardrona must abide by the snow user’s responsibility code.  This can be viewed on our Ski Patrol & Slope Safety page.
  10. Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the resort.
  11. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.
  12. Any person who uses or attempts to use the facilities at Cardrona without a valid & lawful pass & without reasonable excuse will be subject to:
      a. Prosecution &/or
      b. Requirement to purchase a valid lift pass for that day &/or
      c. A penalty of $150 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.
  13. Cardrona passes are non-refundable. However, refunds will be considered on medical grounds only, when supported by a doctor’s certificate. Refund applications must be in writing with supporting documentation & sent to ticketing@cardrona.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona.  Cardrona reserves the right to apply any processing charges for refund applications.
  14. A blackout period applies to Saver season passes from Monday June 29 – Friday July 17, 2020 inclusive. Pass holders of Saver season passes will be unable to use the resort’s lifts during this period, unless by purchasing a valid day pass.
  15. A Multi-Day Pass allows access to Cardrona Alpine Resort and Treble Cone Ski Area during the 2020 winter season.
  16. Earlybird Multi passes are valid for use at Cardrona and Treble Cone during the 2020 winter season only. Earlybird Multi-Day passes may not be used during the blackout period from June 29 – July 17, 2020. 

• Cardrona$

  1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 NZ dollar.
  2. Cardrona$ can be used to purchase products or part-payment of a product for sale at Cardrona Alpine Resort only.
  3. Cardrona$ cannot be redeemed against a prior completed purchase.
  4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card).
  5. Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
  6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing info@cardrona.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  7. Cardrona$ are non-refundable & non-transferrable.
  8. If you’ve got both Individual & Family Cardrona$ loaded, your individual balance will be used first!

  9. Cardrona$ expire after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

• Accommodation

  1. Cardrona Apartments are still open and operational even when the lifts are closed and we therefore do not refund or amend accommodation based on Cardrona Alpine Resort or Cardrona Bike Park resort closures that are unrelated to Covid-19.
  2. Upon check in credit card details will be kept on file & charged for any damages or incidentals incurred during your stay.
  3. All refund requests must be received in writing & acknowledged.
  4. If you can’t come skiing this winter because of COVID-19 we will offer you a refund on your apartment booking with no administration fees. If we need to scale our operations because of COVID-19, and reduced facilities impact your decision to stay with us this season, then we will offer you a refund.
  5. If a booking is cancelled or modified 30 days or more prior to the arrival date a minimum of $200 administration fee applies.
  6. Any cancellations within 30 days of arrival are non-refundable.
  7. If you have booked through a third party, please check with your travel agent/booking site for their individual Cancellation Policy.
  8. You are welcome to request specific rooms but in the case of unforeseen circumstances, such as room damages or maintenance issues, amendments may be made.
  9. We offer free parking at Cardrona but cannot take responsibility for any damages caused to the vehicle during your stay.

• Rentals

  1. You will need to provide a credit card for each rental agreement.
  2. Insurance can be purchased for specific rental products.
  3. All equipment must be returned at the end of your rental agreement.
  4. If equipment is unreturned or damaged, Cardrona will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

• Snow Sports School

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Private lesson bookings can be rescheduled or refunded with no charge with more than 24hrs notice.
  5. There will be a 50% charge for private lesson bookings that are cancelled between 2 & 24hrs notice.
  6. There will be no refunds if the private lesson booking is cancelled less than 2hrs before the scheduled start time, or in a “no show” situation.
  7. All Group Lesson Packages are open-dated & can be used on any day of the winter season.

• Ski Kindy

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Bookings can be rescheduled or refunded with no charge with more than 7 days notice.
  5. Bookings cancelled within 7 days of start date will be charged a $25 per day cancellation fee & the balance refunded.
  6. There will be no refund if the booking is cancelled on the day.
  7. For Ski Kindy Afternoon Group Lessons, minimum numbers apply. If there is only one child, the lesson will only run for one hour.

• CAST & Parks Squad

  The following information is provided to ensure that the Terms & Conditions that the Cardrona Parks Squad & Cardrona Alpine Ski Team programs offer are clear & understood. In these Terms we have used "we" or “us”, referring to the Cardrona Parks Squad programme & Cardrona Alpine Ski Team. "You" is referring to the person or family member who is registered in the Cardrona Parks Squad or Cardrona Alpine Ski Team.

  Fees

  1. Full payment of training fees is due before the first training session. No training will be permitted until fees are paid in full. Your place in training is not confirmed & coaching will not commence until the payment is received. Placement in training is not guaranteed as is based on spots available within levels. All prices that we quote are in New Zealand dollars, but may change without notice. Programme costs include GST.
  2. Competition days are counted as full training days.

  Minimum Numbers

  1. If we do not get the required minimum number of athletes for a particular training option we may be forced to cancel, in which case we will contact you with alternative options or provide a refund.
  2. We require a minimum of 4 athletes per coach for all programmes.

  Refund Policy

  1. If cancellation occurs 30 days before the first day of training, a refund of 80% of the training fees will apply.
  2. When the mountain is open & on-snow training is scheduled with coaches, this is classified as a training day. If you choose not to train due to sickness, tiredness, injury or other commitments, there is no provision for a replacement day, or any form of refund.
  3. If the mountain is closed, or the coach calls the training off due to weather, we will offer an alternative plan for the day or a replacement day to be scheduled for later in the season.
  4. There are no refunds for unused transport.
  5. For long-term, season-ending injuries, refunds of the training fees will be considered on medical grounds only, when supported by a doctor’s certificate.
  6. We strongly suggest that visiting international athletes insure their training fees against injury or sickness. We will not be liable for any expenses due to injury, sickness, theft, travel, or loss of training fees.

  Liability

  1. Snow sports involve a certain element of risk & are therefore undertaken at your own risk. We accept no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay or other unforeseen events that occur during the course of a training programme on or off-snow.
  2. We reserve the right to decline, cancel or withdraw any athlete. We expect athletes to conduct themselves in a professional manner at all times as set out in the athlete code of conduct in the athlete handbook.

  Equipment

  1. All athletes must wear a helmet at all times. This is compulsory across all programmes at Cardrona. Back protectors are also recommended for athletes. The coach has the right to refuse training to athletes who do not have the appropriate equipment.

  Lift Lane Use

  1. Use of the Snow Sports School lift line is a PRIVILEGE for athletes & available EXCLUSIVELY during training sessions ONLY. No friends, no “filmers”, no physios, no additional coaches, no helpers, no parents or relatives or anyone else without a sticker on their helmet. Any misuse of this privilege will result in appropriate consequences, to be determined by coaches & management.

• Instructor Training Cardrona

  From April 1 - July 15, 2020, COVID-19 T&Cs will be in place:

  • Full refunds for any courses Cardrona is unable to deliver due to COVID-19
  • Full refund if trainee is unable to attend the course due to COVID-19

  Fees

  Course fees are due by 24 May. Your place in training is not confirmed & coaching will not commence until the registration form is complete & fees are received. For package deals booked prior to May 24, full fees are due by May 8.

  Refund policy*

  Upon written confirmation informing of cancellation from the course (including illness or injury before or after course commencement), the following cancellation policy will apply:

  • More than 6 weeks prior to course commencement: 100% refund (less a $300 administration fee)
  • Less than 6 weeks prior to course commencement: NZSIA/SBINZ exam fees only refunded
  • After course commencement: Non-refundable
  • Package bookings that include accommodation are as per the above except the cancellation timeframe is 2 months, versus 6 weeks.

  (Please note that if your booking included an Earlybird Saver season pass, then this is non-refundable at any stage)

  A Travel Insurance Policy which includes Cancellation Cover in excess of the course costs is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.

  Minimum numbers

  If we do not get the required minimum number of 4 trainees per group for a particular training option we may not be able to run that training. In the event that we are forced to cancel a training programme, we will contact you with alternate options.

  Unused training & other booked items

  No refund will be given for any unused training sessions or other booked items (whether package or otherwise) due to trainee’s late arrival, illness or injury. Make up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or for any other reason outside of the control of ITC we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.

  Liability

  Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Instructor Training Cardrona (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.

  Lift Lane Use

  Use of the Snow Sports School lift line is a PRIVILEGE for ITC trainees & available ONLY during training sessions.  Any misuse of this privilege will result in appropriate consequences, to be determined by ITC trainers & management.

  *If not booked direct, then as per your agent's terms & conditions

• Stargazing

  • Full payment is required at time of booking to confirm your booking
  • If the weather does not permit your tour to run we will make contact with you to reschedule.
  • If for any reason you need to cancel, a full refund will be issued up to 24 hours prior to your tour departing
  • Any cancellations after 24 hours will incur a cancellation fee of 25%

• Transport

  Open-Dated Transport

  Please contact our reservations team on 0800 440 800 at least 24hr hours before you want to travel up to Cardrona to confirm your travel dates, pickup times & pickup locations.

  All bookings are subject to availability. 

  The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona.

  Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.

  If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain!”

  In the event of a closed day, we will endeavour to reschedule your booking.

  Date-Specific Transport

  Please reconfirm your transport booking by 6pm the day before travel to confirm pickup details – you can do this by calling 0800 440 800.

  The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona.

  Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.

  If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain!”

  In the event of a closed day, we will endeavour to reschedule your booking.