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Terms & Conditions

General Terms & Conditions

Definitions:

In these Terms & Conditions the following words have the following meaning:

“Cardrona” means Cardrona Alpine Resort Ltd.

Cardrona is a New Zealand owned company.  The name that will appear on your receipt will be Cardrona Alpine Resort.

The period of operation for Cardrona winter season is nominally June 16 – October 14, 2018.  The period of operation for Cardrona summer season is nominally December 1, 2018 - March 31, 2019. The duration of the seasons will be subject to snow; weather & market conditions & may vary from the above dates as a result. Cardrona offers no warranty in respect of the season opening, duration of the season, operating days &/or the number of lifts & facilities operating on any day or time.

All prices quoted on this website are in New Zealand dollars & are valid at the time of printing but subject to change without notice. Rates include GST.

PartPay is an externally owned & operated payment channel. When using PartPay, additional Terms & Conditions may apply, see https://partpay.co.nz/ for details.

Pass means Electronic RFID pass & the products associated with it.

Products purchased are valid only for the season in which they are purchased, & will expire at the end of each winter & summer season.

Age/Eligibility Definitions:

Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs ski or ride for free. All lift users require a Cardrona MyCard. Photographic ID will be required.

Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.

Senior is 65–74yrs of age. Photo ID will be required.

75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.

Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 

Lift

  1. Carry your pass at all times.  If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward.
  2. A lost or stolen pass must be reported to Cardrona immediately. A replacement pass may be issued at the discretion of Cardrona.
  3. A $10 fee may be charged for a replacement pass. This is at the discretion of Cardrona.
  4. Passes remain the property of Cardrona.
  5. Passes are non-transferable. It may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.
  6. Your pass cannot be used for commercial purposes without the consent of Cardrona.
  7. The pass holder uses the resort at his/her own risk.
  8. The pass holder assumes all risk of personal injury & property loss or damage.
  9. The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona. All pass holders at Cardrona must abide by the snow user’s responsibility code.  This can be viewed at: https://www.cardrona.com/winter/mountain/medical-facilities-safety/ski-patrol-slope-safety/
  10. Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the resort.
  11. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.
  12. Any person who uses or attempts to use the facilities at Cardrona without a valid & lawful pass & without reasonable excuse will be subject to:
    Prosecution &/or
    b. Requirement to purchase a valid lift pass for that day &/or
    c. A penalty of $150 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.
  13. Cardrona passes are non-refundable. However, refunds will be considered on medical grounds only, when supported by a doctor’s certificate. Refund applications must be in writing with supporting documentation & sent to ticketing@cardrona.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona.  Cardrona reserves the right to apply any processing charges for refund applications.
  14. A blackout period applies to Saver season passes from Saturday June 30 – Friday July 20, 2018 inclusive. Pass holders of Saver season passes will be unable to use the resort’s lifts during this period.
  15. Cardrona has both peak & off-peak day passes, peak rates apply in July, August & September, off-peak in June & October. Off-peak day passes can be upgraded for use in July, August & September by paying the difference.
  16. A Multi-Day Pass allows access to Cardrona Alpine Resort only during the 2018 winter season.
  17. Earlybird Multi-Day passes are valid for use at Cardrona during the 2018 winter season only. All days of 4 day Multi-Day passes must be used within 7 days of first use. All days of 6 day Multi-Day passes must be used within 14 days of first use. Earlybird Multi-Day passes may not be used during the blackout period from June 30 – July 20, 2018. 

Cardrona$

  1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 NZ dollar.
  2. Cardrona$ can be used to purchase products or part-payment of a product for sale at Cardrona Alpine Resort only.
  3. Cardrona$ cannot be redeemed against a prior completed purchase.
  4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card)
  5. Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
  6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing info@cardrona.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  7. Cardrona$ are non-refundable & non-transferrable.
  8. Cardrona$ are valid for 12 months from the date of purchase.

Stay

  1. Cardrona Apartments are still open & operational even when the lifts are closed & we therefore do not refund or amend accommodation based on Cardrona Alpine Resort or Cardrona Bike Park resort closure.
  2. Upon check in credit card details will be kept on file & charged for any damages or incidentals incurred during your stay.
  3. All refund requests must be received in writing & acknowledged.
  4. All refunds are at the absolute discretion of Cardrona. 
  5. If a booking is cancelled or modified 30 days or more prior to the arrival date a minimum of $200 administration fee applies.
  6. Any cancellations within 30 days of arrival are non-refundable.
  7. If you have booked through a third party, please check with your travel agent/booking site for their individual Cancellation Policy.
  8. You are welcome to request specific rooms but in the case of unforeseen circumstances, such as room damages or maintenance issues, amendments may be made.
  9. We offer free parking at Cardrona but cannot take responsibility for any damages caused to the vehicle during your stay.

Rent

  1. You will need to provide a credit card for each rental agreement.
  2. Insurance can be purchased for specific rental products.
  3. All equipment must be returned at the end of your rental agreement.
  4. If equipment is unreturned or damaged, Cardrona will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

Snow Sports School Terms & Conditions

  • A credit card number is required at the time of booking to secure your lesson.
  • A phone number that you will be contactable on during your holiday is required at time of booking.
  • Bookings are not confirmed until paid in full.
  • Bookings can be rescheduled or refunded with no charge with more than 24hrs notice.
  • There will be a 50% charge for bookings that are cancelled between 2 & 24hrs notice.
  • There will be no refunds if the booking is cancelled less than 2hrs before the scheduled start time, or in a “no show” situation.

Ski Kindy Terms & Conditions

A credit card number is required at the time of booking to secure your lesson.

A phone number that you will be contactable on during your holiday is required at time of booking.

Bookings are not confirmed until paid in full.

Bookings can be rescheduled or refunded with no charge with more than 7 days notice.

Bookings cancelled within 7 days of start date will be charged a $25 per day cancellation fee & the balance refunded.

There will be no refund if the booking is cancelled on the day.

For Ski Kindy Afternoon Group Lessons, minimum numbers apply. If there is only one child, the lesson will only run for one hour.

HPC Parks Squad Terms & Conditions

School Holiday

The following information is provided to ensure that the Terms & Conditions that the High Performance Centre programme offer are clear & understood. In these Terms we have used “we” or “us”, referring to Cardrona’ s High Performance Centre (HPC) & “you”, referring to the person or family member who is registered in the Cardrona HPC School Holiday programme.

Fees

  1. Full payment of training fees is due before the first training session, on or before 20th June 2017. Your place in training is not confirmed & coaching will not commence until this registration form is complete & fees are received. All international athletes must pay in full prior to commencing training.
  2. We offer a 3-payment plan only if you are registered for any full-term/season programme & have a New Zealand credit card or bank account. This is the total programme cost divided by 3. The 3 payments will take place either on or before the 20th June 2017, 20th July 2017 & the 20th August 2017. However please note that 2.5% interest will be charged on all overdue accounts.
  3. All prices that we quote are in New Zealand dollars, but may change without notice. Programme costs include GST.

Refund Policy

  1. If cancellation occurs within the first week of training, a refund of 80% of the training fees will apply.
  2. When the mountain is open & on-snow training is scheduled with coaches working, this is classified as a training day. If you choose not to come & train due to sickness, tiredness, injury or other commitments, there is no provision for a replacement day, or any form of refund.
  3. If the mountain is closed, or the coach calls a closed day due to weather, we will offer a replacement day to be scheduled for later in the season. Dry land training is offered in the event of a closed day before a replacement day is scheduled.
  4. If you have a short-term injury, caused during training or competition, which causes training to be missed, no refund is available. However we will try & offer replacement days within the same season. This is subject to availability as arranged by your coach, & is not guaranteed.
  5. For long-term season ending injuries for New Zealand athletes, we will consult on a case-by-case basis.
  6. All international athletes need to be fully insured. We will not be liable for any expenses due to injury, sickness, theft, travel, or loss of training fees.

Minimum Numbers

  1. If we do not get the required minimum number of athletes for a particular training option we may be forced to cancel, in which case we will contact you with alternative options or provide a refund.
  2. For all other 4, 3 & 2 day programmes we require a minimum of 4 athletes & a maximum of 7 athletes per coach.

Unused training

  1. At the end of the season if you have any unused replacement days from only either closed mountain days or the coach has called no training due to weather conditions, we will refund you for missed training days.

Liability

  1. Snow sports involve a certain element of risk & are therefore undertaken at your own risk. We accept no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay or other unforeseen events that occur during the course of a training programme on or off snow.
  2. We reserve the right to decline, cancel or withdraw any athlete. We expect athletes to conduct themselves in a professional manner at all times as set out in the athlete code of conduct in the athlete handbook.

Equipment

  1. All athletes must wear a helmet at all times. This is compulsory across all programmes in the Cardrona Parks Squad. The coach has the right to refuse training to athletes who do not have the appropriate equipment.

Lift Lane Use

  1. Use of the Ski & Snowboard School lift line is a PRIVILEGE for HPC athletes & available ONLY during training sessions. Any misuse of this privilege will result in appropriate consequences, to be determined by HPC coaches & management.

Parks Squad Programmes

Training

Training weeks are based on the number of days specified upon registering & being accepted for any Parks Squad Programme.  All programmes except for the International Competitive Programme run between Thursday to Sunday. Athletes must be flexible with their schedule as training is dependent on weather, terrain availability & competition days.

All competition days, bad weather days used for dry land training or trampolining, & transport days are counted as training days.

Training days are fixed & cannot be rescheduled week to week.

We aim to provide continuity with our training but coaches may vary during the week due to training needs, availability & group numbers.

There is a minimum of 4 athletes to run a training group.

Please see Parks Squad Info Guide, Registration Form & Athlete Manual for more information & conditions.

Payments & refunds

Full term season programme fees can be split into 3 payments on request, as agreed by HPC.  These are to be processed by HPC on 20 June 2017, 20 July 2017 & 20 August 2017.

International athletes are to pay total fees before training begins.

At the end of the season if you have any unused replacement days from closed mountain days only, we will refund you for missed training days. Closed days are first used as dry land training days or replacement days are arranged by the coach before refunded.

When the mountain is open & on-snow training is scheduled with coaches working, this is classified as a training day. If you choose not to come & train due to sickness, tiredness, injury or other commitments, there is no provision for a replacement day or any form of refund.

If you have a short-term injury, caused during training or ski race competition which causes training to be missed, no refund is available. However we will try & offer replacement days within the same season. This is subject to availability & is not guaranteed.

For long-term, season ending injuries for New Zealand athletes, we will consult on a case by case basis.

HPC CAST Terms & Conditions

Ski Race

The following information is provided to ensure that the Terms & Conditions that the High Performance Centre programme offer are clear & understood. In these Terms we have used “we” or “us”, referring to Cardrona’ s High Performance Centre (HPC) & “you”, referring to the person or family member who is registered in the Cardrona Alpine Ski Team programme.

Fees

  1. Full payment of training fees is due before the first training session, on or before 20th June 2017. Your place in training is not confirmed & coaching will not commence until this registration form is complete & fees are received. All international athletes must pay in full prior to commencing training.
  2. We offer a 3 payment plan only if you are registered for any full-term/season programme & have a New Zealand credit card or bank account. This is the total programme cost divided by 3. The 3 payments will take place either on or before the 20th June 2017, 20th July 2017 & the 20th August 2017. However please note that 2.5% interest will be charged on all overdue accounts.
  3. All prices that we quote are in New Zealand dollars, but may change without notice. Programme costs include GST.

Refund Policy

  1. If cancellation occurs within the first week of training, a refund of 80% of the training fees will apply.
  2. When the mountain is open & on-snow training is scheduled with coaches working, this is classified as a training day. If you choose not to come & train due to sickness, tiredness, injury or other commitments, there is no provision for a replacement day, or any form of refund.
  3. If the mountain is closed or the coach calls a closed day due to weather; a) U16 - U14 athletes, dry land training will be offered & will count as a training day. b) U12, U10 & U8 athletes have no dry land training. If the mountain is closed we will offer a refund. If the coach calls a closed day due to weather, we will offer a replacement day to be scheduled for later in the season.
  4. If you have a short-term injury, caused during training or competition, which causes training to be missed, no refund is available. However we will try & offer replacement days within the same season. This is subject to availability as arranged by your coach, & is not guaranteed.
  5. For long-term season ending injuries for New Zealand athletes, we will consult on a case-by-case basis.
  6. All international athletes need to be fully insured. We will not be liable for any expenses due to injury, sickness, theft, travel, or loss of training fees.

Minimum Numbers

  1. If we do not get the required minimum number of athletes for a particular training option we may be forced to cancel, in which case we will contact you with alternative options or provide a refund.
  2. For our U8 programme, we will have a minimum of 3 athletes & a maximum of 5 athletes per coach.
  3. For all other junior age groups (U10, U12, U14, U16) we require a minimum number of 4 athletes per coach.

Unused training

  1. At the end of the season if you have any unused replacement days from only either closed mountain days or the coach has called no training due to weather conditions, we will refund you for missed training days.

Liability

  1. Snow sports involve a certain element of risk & are therefore undertaken at your own risk. We accept no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay or other unforeseen events that occur during the course of a training programme on or off snow.
  2. We reserve the right to decline, cancel or withdraw any athlete. We expect athletes to conduct themselves in a professional manner at all times as set out in the athlete code of conduct in the athlete handbook.

Equipment

  1. All athletes must wear a helmet at all times. This is compulsory across all programmes in the Cardrona Parks Squad. The coach has the right to refuse training to athletes who do not have the appropriate equipment.

Lift Lane Use

  1. Use of the Ski & Snowboard School lift line is a PRIVILEGE for HPC athletes & available ONLY during training sessions. Any misuse of this privilege will result in appropriate consequences, to be determined by HPC coaches & management.

ITC Terms & Conditions

Fees

Course fees are due by 2 June. Your place in training is not confirmed & coaching will not commence until the registration form is complete & fees are received.

Refund policy*

Upon written confirmation informing of cancellation from the course, the following cancellation policy will apply:

  • More than 1 month prior to course commencement: 100% refund (less a $300 administration fee)
  • Less than 1 month prior to course commencement: NZSIA/SBINZ exam fees only refunded
  • After course commencement: Non-refundable

A Travel Insurance Policy which includes Cancellation Cover in excess of the course costs is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.

Minimum numbers

If we do not get the required minimum number of trainees for a particular training option we may not be able to run that training.  In the event that we are forced to cancel a training programme, we will contact you with alternate options.

Unused training

No refund will be given for any unused training sessions due to trainee’s late arrival, illness or injury. Make up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or for any other reason outside of the control of ITC we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.

Liability

Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Instructor Training Cardrona (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.

Lift Lane Use

Use of the Snow Sports School lift line is a PRIVILEGE for ITC trainees & available ONLY during training sessions.  Any misuse of this privilege will result in appropriate consequences, to be determined by ITC trainers & management.

*If not booked direct, then as per your agent's terms & conditions

 

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