The following are the Terms & Conditions for Cardrona Alpine Resort. Click the dropdown arrow next to each category for T&Cs information.
The following are the Terms & Conditions for Cardrona Alpine Resort. Click the dropdown arrow next to each category for T&Cs information.
We understand your uncertainty around Winter 2021. We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2021 at Cardrona and Treble Cone. You are our most loyal guests and we want to look after you!
If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2021 or a refund. If the season is shortened or there are limited facilities then credit or partial refunds are also available.
More info can be found below.
We understand your uncertainty around Winter 2021. We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2021 at Cardrona and Treble Cone
If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2022 or a refund. If the season is shortened or there are limited facilities then credit or partial refunds are also available. More info can be found below.
If you've already bought (or are about to buy) a Cardrona-Treble Cone season or multi-day pass in the Earlybird sale, and you're unable to use your pass in 2021 due to COVID-19, we will offer you a credit to use your pass in Winter 2022 or a refund.
If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.
If we need to scale our operations because of COVID-19, and reduced facilities impact your decision to ski with us this season, then we will offer you a credit for Winter 2021 a or refund.
We'll offer you a credit to use your pass in Winter 2021 or a refund.
If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.
In these Terms & Conditions the following words have the following meaning:
“Cardrona” means Cardrona Alpine Resort while “Treble Cone” means Treble Cone Ski Area. Both ski areas are owned and operated by Cardrona Alpine Resorts Ltd and referred to as “Cardrona Resorts” or “dual mountain”.
Cardrona Alpine Resorts is a New Zealand owned company. The name that will appear on your receipt will be Cardrona Alpine Resorts Ltd.
The period of operation for Cardrona winter season is nominally June 12 – October 17, 2021 and TC June 26 - September 26. The period of operation for Cardrona summer season is nominally December 12, 2020 - March 28, 2021. The duration of the seasons will be subject to snow; weather & market conditions & may vary from the above dates as a result. Cardrona Resorts offers no warranty in respect of the season opening, duration of the season, operating days &/or the number of lifts & facilities operating on any day or time.
All prices quoted on this website are in New Zealand dollars & are valid at the time of printing but subject to change without notice. Rates include GST.
Zip is an externally owned & operated payment channel. When using Zip, additional Terms & Conditions may apply, see the Zip website for details.
Pass means Electronic RFID pass & the products associated with it.
Products purchased are valid only for the season in which they are purchased, & will expire at the end of each winter & summer season.
All ages are taken as of June 1, 2021.
Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs ski or ride for free. All lift users require a Cardrona/TC MyCard. Photographic ID will be required.
Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.
Senior is 65–74yrs of age. Photo ID will be required.
75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.
Purchasers of a Cardrona Resorts pass and/or field users will be deemed to have accepted the following Terms & Conditions:
The following information is provided to ensure that the Terms & Conditions that the Cardrona Parks Squad/TC Freeride & Wanaka Ski Team programmes offered are clear & understood. In these Terms we have used "we" or “us”, referring to the Cardrona Parks Squad & Wanaka Alpine Ski Team. "You" is referring to the person or family member who is registered in the Cardrona Parks Squad, TC Freeride Programme or Wanaka Alpine Ski Team.
From April 1 - July 15, 2020, COVID-19 T&Cs will be in place:
Course fees are due by 24 May. Your place in training is not confirmed & coaching will not commence until the registration form is complete & fees are received. For package deals booked prior to May 24, full fees are due by May 8.
Upon written confirmation informing of cancellation from the course (including illness or injury before or after course commencement), the following cancellation policy will apply:
(Please note that if your booking included an Earlybird Saver season pass, then this is non-refundable at any stage)
A Travel Insurance Policy which includes Cancellation Cover in excess of the course costs is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.
If we do not get the required minimum number of 4 trainees per group for a particular training option we may not be able to run that training. In the event that we are forced to cancel a training programme, we will contact you with alternate options.
No refund will be given for any unused training sessions or other booked items (whether package or otherwise) due to trainee’s late arrival, illness or injury. Make up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or for any other reason outside of the control of ITC we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.
Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Instructor Training Cardrona (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.
Use of the Snow Sports School lift line is a PRIVILEGE for ITC trainees & available ONLY during training sessions. Any misuse of this privilege will result in appropriate consequences, to be determined by ITC trainers & management.
*If not booked direct, then as per your agent's terms & conditions
Please reconfirm your transport booking by 6pm the day before travel to confirm pickup details – you can do this by calling 0800 440 800.
The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.
Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.
If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain.
In the event of a closed day, we will endeavour to reschedule your booking.
Please contact our reservations team on 0800 440 800 at least 24hr hours before date of travel to confirm your travel dates, pickup times & pickup locations.
All bookings are subject to availability.
The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.
Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.
If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain.
In the event of a closed day, we will endeavour to reschedule your booking.
0800 440 800 Freephone (within NZ)
1800 754 386 Freephone (within Australia)
Phone: +64 3 443 8880
Email: info@cardrona.com
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