Terms & Conditions

• Definitions

  In these Terms & Conditions the following words have the following meaning:

  “Cardrona” means Cardrona Alpine Resort Ltd.

  Cardrona is a New Zealand owned company. The name that will appear on your receipt will be Cardrona Alpine Resort.

  The period of operation for Cardrona summer season is nominally December 15, 2023 – March 3rd, 2024. The duration of the seasons will be subject to weather & market conditions & may vary from the above dates as a result. Cardrona offers no warranty in respect of the season opening, duration of the season, operating days &/or the number of lifts & facilities operating on any day or time.

  All prices quoted on this website are in New Zealand dollars & are valid at the time of printing but subject to change without notice. Rates include GST.

  For open dated season and day passes, age is taken on the date of purchase. For all dated products, age is taken on the date of travel.

  Pass means Electronic RFID pass & the products associated with it.

  Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 

• Lift Passes

  Purchasers of a Cardrona pass will be deemed to have accepted the following Terms & Conditions: 

  • Carry your pass at all times. If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward. 
  • A lost or stolen pass must be reported to Cardrona immediately. A replacement pass may be issued at the discretion of Cardrona. 
  • A $10 fee will be charged for a replacement pass. 
  • Passes remain the property of Cardrona. 
  • Passes are non-transferable. It may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved. 
  • Your pass cannot be used for commercial purposes without the consent of Cardrona. 
  • The pass holder uses the resort at his/her own risk. 
  • The pass holder assumes all risk of personal injury & property loss or damage. 
  • The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona. All pass holders at Cardrona must abide by the mountain biker’s responsibility code. This can be viewed on our Mountain Bike Safety Page. 
  • Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behaviour & terms expressed or implied at the resort. 
  • Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges. 
  • Any person who uses or attempts to use the facilities at Cardrona without a valid & lawful pass & without reasonable excuse will be subject to: 
    Prosecution &/or 
    b. Requirement to purchase a valid lift pass for that day &/or 
    c. A penalty of $1500 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years. 
  • Cardrona Resorts passes are non-refundable. However, refunds will be considered in extenuating circumstances. A doctor’s certificate may be requested to support refund requests based on medical grounds. Refund applications must be in writing with supporting documentation & sent to info@cardrona-treblecone.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona Resorts. Cardrona Resorts reserves the right to apply any processing charges for refund applications 
  • Refund requests for 23/24 Cardrona summer bookings must be received by no later than April 30, 2024. Refund/credit requests are not to be assumed and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ. Any partial refund or credit value, where applicable, will be calculated on a pro-rata basis. Pro-rata value will be calculated at the equivalent cost of a regular season day/multi-day pass (or applicable product) for each day the product has already been used. 

• Cardrona$

  • Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 NZ dollar.
  • Cardrona$ can be used to purchase products or part-payment of a product for sale at Cardrona Alpine Resort only.
  • Cardrona$ cannot be redeemed against a prior completed purchase.
  • Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card)
  • Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
  • If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing info@cardrona.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  • Cardrona$ are non-refundable & non-transferrable.
  • If you’ve got both Individual & Family Cardrona$ loaded, your individual balance will be used first!
  • Cardrona$ expire after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

• Bike & Mountain Cart Rental

  • Bookings are not confirmed until paid in full. 

  • Cart and bike rental are subject to the pass T&C’s as above.

  • Rental Damage Protection can be purchased for bike rental products to cover accidental equipment damage and breakage that occurs under normal usage conditions. This protection does not apply to damage resulting from negligence, misuse, lost or stolen equipment. We highly recommend the purchase of rental damage protection.

  • All equipment must be returned at the end of your rental agreement.

  • If equipment is unreturned or damaged, Cardrona will make contact to discuss any issues & you may be charged for any damaged or unreturned items.

  • Group rates available for parties of 8+. Bookings must be made in advance and payment is required in one single transaction at least 7-days prior to confirm.

  • Bike hire & Mountain Carting sessions are non-refundable and non-transferable. Depending on availability we may be able to amend the date of your booking, all requests must be made at least 48hrs prior.

  • Mountain Carting Black Friday Sale vouchers are non-refundable and must be used during the 23/24 summer season (December 15, 2023 – March 3rd, 2024)

  • Once purchased, mountain carting Black Friday sale vouchers must be booked in for a date and time by calling 0800 440 800. Bookings must be made at least 48 hours before you plan to visit and can be made any time throughout the summer season from December 15, 2023 – March 3rd, 2024, except during the peak back out December 25, 2023 – Jan 7th, 2024.

• Hero Pass - Cardrona Bike Park and Bike Glendhu

  •  Passes purchased can be used at either Cardrona or Bike Glendhu on any day of the summer biking season (15th September 2023 - 3rd June 2024 at Bike Glendhu).  Cardrona summer season dates are nominally 15th Dec 2023 – 3rd March 2024 (dates approximate to be confirmed) 
     
  • Bookings for this offer can be made directly through either the Cardrona or Bike Glendhu websites. 
     
  • Passes are non-transferable and may only be used by the person whose name & photograph are assigned to the pass. 
     
  • Pass protection is not available for this product and passes are non-refundable. However, refunds will be considered in extenuating circumstances. A doctor’s certificate may be requested to support refund requests based on medical grounds. Refund applications must be in writing with supporting documentation. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona Resorts and Bike Glendhu. We reserve the right to apply any processing charges for refund applications. 
     
  • Refund requests for this 23/24 Cardrona and Bike Glendhu bike pass must be received by no later than April 30th 2024, by contacting either Cardrona or Bike Glendhu (whomever you purchased the pass from). Refund/credit requests must not be assumed, and any requests received after this date will be at the discretion of Cardrona Resorts and/or Bike Glendhu. 
     
    
  • Promotion cannot be used in conjunction with any other discount. 
     
  • Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved. 
     
  • Refund calculator: 
    0 days (pass unused) - 100% 
    1 day - 87.5% refund 
    2 days - 75% refund 
    3 days - 62.5% refund 
    4 days - 50% refund 
    5 days - 37.5% refund 
    6 days - 25% refund 
    7 days - 12.5% refund 
    8 days+ - No refund 
     
    

• External Coaching

  Whenever a group is biking/riding at Cardrona or Treble Cone with a Coach / Trainer or Instructor it will be considered a commercial coaching situation. Groups wishing to bring their own coaching team MUST make prior contact with the Head of Sport or the HPC Department Heads. It is at our sole discretion who will be permitted to coach on the Cardrona and Treble Cone Ski Areas. 

   
   

• Accepted Payment Methods

  Cardrona Resorts preferred method of payment is via electronic means for contactless payments. Cardrona and Treble Cone mountains are cashless for Winter 24 and we reserve the right to refuse cash as a means of payment when purchasing products or services from the mountain ticket office, shop, workshop and cafe. Après Wanaka, our off mountain office and restaurant will still accept cash as a means of payment.