Terms & Conditions

• Definitions

  1. Cardrona Alpine Resort and Treble Cone Ski Area are wholly owned subsidiaries of Real Group Limited. In these Terms and Conditions, the following words have the intended meanings:
  2. “Cardrona” means Cardrona Alpine Resort, while “Treble Cone” or “TC” means Treble Cone Ski Area. Both ski areas are owned and operated by Cardrona Alpine Resorts Ltd and are referred to as “we”, “us”, “our”, “Cardrona resorts”, or “dual mountain”. “RealNZ” refers to Real Group Ltd, and “you” refers to the purchaser, holder or user of any Product or Service.
  3. The name that will appear on your receipt will be Cardrona Alpine Resorts Ltd.
  4. As a subsidiary of RealNZ, guest data may be shared interchangeably between Cardrona resorts, and RealNZ and communications may be received from either party.
  5. The period of operation for the Cardrona winter season is nominally June 17 – October 15, 2023, and TC June 24 - October 1, 2023. The period of operation for the Cardrona summer season is nominally December 10, 2022 – April 2, 2023. The duration of the seasons will be subject to snow, weather and market conditions and may vary from the above dates as a result. Cardrona Resorts offers no warranty in respect of the season-opening, duration of the season, operating days &/or the number of lifts and facilities operating on any day or time.
  6. All prices quoted on this website are in New Zealand dollars and are valid at the time of publication but subject to change without notice. Rates include GST.
  7. Pass means Electronic RFID pass and the products associated with it.
  8. Products purchased are valid only for the season in which they are purchased and will expire at the end of each winter and summer season.
  9. “Force majeure” means the occurrence of events including but not limited to: COVID-19 or any other health epidemic or pandemic, natural or environmental disaster (including but not limited to floods, earthquake, or other adverse weather conditions), governmental actions, war or other unforeseeable circumstances beyond the control of the Parties against which it would have been unreasonable for the affected party to take precautions and which the affected party cannot avoid even by using its best efforts.
  10. For the specific purposes of these Terms and Conditions, “COVID-19” and “force majeure” may be used interchangeably and are equally applicable for all instances/examples of force majeure as described in section 10.
  11. Terms and Conditions are correct at the time of publication but may be subject to change.

• Age/Eligibility Definitions

  For season passes, Earlybird multi-day passes and 5-Day Flexi passes ages are taken as of January 1, 2023. 

  For dated lift passes, rental, and snow sports school products, ages are taken on the date of travel.  

  Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs, ski or ride for free. All lift users require a Cardrona/TC MyCard. A photographic ID will be required.

  A student is 18+ years enrolled full-time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full-time status (letter from the institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.

  Senior is 65–74yrs of age. A photo ID will be required.

  75yrs of age or older, on the day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. A photo ID will be required. 

• COVID-19 T&Cs

  If we need to shorten our summer season due to COVID-19 and you’re unable to visit on another date due to travel restrictions, we'll refund you on a pro-rata basis based on the number of days you have used your pass.  Refund requests for 22/23 Cardrona summer bookings must be received by no later than April 30^th 2023, by contacting info@cardrona.com. Refund/credit requests must not be assumed, and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.

  Any partial refund or credit value, where applicable, will be calculated on a pro-rata basis. The pro-rata value will be calculated at the equivalent cost of a regular season day/multi-day pass (or applicable product) for each day the product has already been used.

  COVID-19 terms and conditions will not apply to 2023 ski passes.

• Lift Passes

  Purchasers of a Cardrona Resorts pass and/or field users will be deemed to have accepted the following Terms & Conditions: 

  1. Carry your pass at all times.  If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass replaces the forgotten pass, which will become deactivated from that day forward.

  2. A lost or stolen pass must be reported to Cardrona Resorts immediately. A replacement pass may be issued at the discretion of Cardrona Resorts.

  3. A $10 fee may be charged for a replacement pass. This is at the discretion of Cardrona Resorts.

  4. Passes remain the property of Cardrona Resorts.

  5. Passes are non-transferable and may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.

  6. Single-day and multi-day lift passes can be rescheduled up to 7 days prior to the date of booking if capacity allows. An additional charge may apply if the dates you are booking are at a higher rate.

  7. Single and in-season multi-day lift passes purchased are dated and mountain specific.

  8. In season multi–day lift passes must be used within the following date windows of the first date of booking:

  • Multi 2 Day: 2 of 3 days
  • Multi 3 Day: 3 of 5 days
  • Multi 4 Day: 4 of 7 days
  • Multi 5 Day: 5 of 8 days
  • Multi 6 Day: 6 of 9 days
  • Multi 7 Day: 7 of 11 days

  9. Flexi 5 Day Passes are valid for use at Cardrona and Treble Cone during the 2023 winter season only.

  10. A blackout period applies to Saver Season Passes from Monday June 26 – Friday July 14, 2023, inclusive. Pass holders of Saver season passes will be unable to use the lifts during this period unless by purchasing a valid day pass. A saver season pass is not valid at Treble Cone at any stage during the season.

  11. Earlybird Multi passes are valid for use at Cardrona and Treble Cone during the 2023 winter season only. Earlybird Multi-Day passes may not be used during the blackout period from Monday June 26 – Friday July 14, 2023 inclusive. 

  12. Your pass cannot be used for commercial purposes without the consent of Cardrona Resorts.

  13. The pass holder uses the resort at his/her own risk.

  14. The pass holder assumes all risk of personal injury & property loss or damage.

  15. Snow sports (including skiing and snowboarding), mountain biking, alpine hiking, Mountain Carting, and utilising road access to alpine areas to undertake such activities are all potentially hazardous. In recognition of the inherent risks associated, you agree that you use and access the Cardrona and Treble Cone ski areas with the knowledge and appreciation of those risks. Whilst we have taken all practicable steps to, where possible, identify and mitigate hazards and obstacles within both ski areas (marked and unmarked, natural and manmade) and road access to it, you accept the risk of personal injury and property loss or damage that may result from your use of this facility.

  16. The pass holder agrees to the rules, regulations & directions expressed or implied by Cardrona Resorts. All Cardrona and Treble Cone pass holders must abide by the snow user’s responsibility code. This can be viewed on our Ski Patrol & Slope Safety page.

  1. Misconduct, in the opinion of Cardrona/Treble Cone management, may result in loss of pass without refund.
  2. Misconduct includes, but is not limited to, reckless or dangerous behaviour while participating in on-mountain actives, excessive speed within a slow or learning zone, disregard for closed areas, unsociable or abusive behaviour, being under the influence of alcohol or drugs, supply of incorrect information or any other breach of the conditions of service.

  17. All pass holders must abide by all signs and instructions when driving on ski area access roads. Failure to abide by signs and instructions or reckless and dangerous driving may result in cancellation or suspension of the pass with no refund.

  18. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.

  19. Any person who uses or attempts to use the facilities at Cardrona Resorts without a valid & lawful pass & without reasonable excuse will be subject to:
  a. Prosecution &/or
  b. Requirement to purchase a valid lift pass for that day &/or
  c. A penalty of $150 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.

  20. If you are unable to use your Cardrona Resorts passes during the 2023 season, refunds will be considered in extenuating circumstances. A doctor’s certificate may be requested to support refund requests based on medical grounds. Refund applications must be in writing with supporting documentation & sent to info@cardrona-treblecone.com. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona Resorts. Cardrona Resorts reserves the right to apply any processing charges for refund applications.

  21. Refund requests for 2023 ski bookings must be received no later than October 31^st, 2023, by contacting info@cardrona-treblecone.com. Refund/credit requests are not to be assumed, and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.

  22. Due to NZ Civil Aviation laws and DOC regulations, Cardrona Resorts do not permit the use of drones anywhere within the ski area boundaries. Commercial film production must apply for special consent. Please see our Gold X page for more information on the application process and legal requirements.

  23. Paragliders can take off along the Matukituki ridgeline at Treble Cone but must not fly over or land within the ski area boundary. If taking off outside the saddle area, they must be far enough along Towers Ridge to be past the Motatapu Chutes area.

• Cardrona$

  1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 New Zealand dollar.
  2. Cardrona$ can be used to purchase products or part-payment of a product for sale at both Cardrona and Treble Cone locations only.
  3. Cardrona$ cannot be redeemed against a prior, completed purchase.
  4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card).
  5. Cardrona$ can be redeemed by the named pass holder to purchase products for other pass holders. e.g. parent for a child.
  6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona at +64 3 443 7341 or by emailing info@cardrona-treblecone.com. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
  7. Cardrona$ are non-refundable & non-transferable.
  8. If you’ve loaded both Individual & Family Cardrona$, the individual balance will be used first.
  9. Cardrona$ expires after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

• Accommodation

  Cardrona Apartments are still open and operational even when the lifts are closed. Therefore, we do not refund or amend accommodation based on Cardrona Alpine Resort or Cardrona Bike Park resort closures.

  1. Upon check-in, credit card details will be kept on file and charged for any damages or incidentals incurred during your stay.
  2. All refund requests must be received in writing and acknowledged.
  3. To secure your accommodation, we require full payment within 7 days of making a booking. 
  4. If a booking is cancelled or modified 30 days or more prior to the arrival date, a minimum of $200 administration fee applies.
  5. Any cancellations within 30 days of arrival are non-refundable.
  6. If you have booked through a third party, please check with your travel agent/booking site for their Cancellation Policy.
  7. You are welcome to request specific rooms, but in the case of unforeseen circumstances, such as room damages or maintenance issues, amendments may be made.
  8. We offer free parking at Cardrona but cannot take responsibility for any damages caused to the vehicle during your stay.

• Rentals

  1. All rental products are date specific and can be used within the following date windows:
  • Multi 2 Day 2 of 3 days
  • Multi 3 Day 3 of 5 days
  • Multi 4 Day 4 of 7 days
  • Multi 5 Day 5 of 8 days
  • Multi 6 Day 6 of 9 days
  • Multi 7 Day 7 of 11 days
  2. Insurance can be purchased for specific rental products.
  3. All equipment must be returned at the end of your rental agreement.
  4. If equipment is unreturned or damaged, Cardrona/Treble Cone will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

• Snow Sports School

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at the time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Private lesson bookings can be rescheduled or refunded with no charge with more than 24hrs notice.
  5. There will be a 50% charge for private lesson bookings that are cancelled between 2 & 24hrs notice.
  6. There will be no refunds if the private lesson booking is cancelled less than 2hrs before the scheduled start time or in a “no show” situation.
  7. Group lessons and packages are only valid at Cardrona. Treble Cone operates private lessons only. 
  8. Full-day group lessons and lesson packages are dated and can be changed within 48 hours of the date of booking if capacity allows.  
  9. Refunds for group lessons will be considered under extenuating circumstances and when we are unable to reschedule your lesson due to capacity.

• Ski Kindy

  1. A credit card number is required at the time of booking to secure your lesson.
  2. A phone number that you will be contactable on during your holiday is required at the time of booking.
  3. Bookings are not confirmed until paid in full.
  4. Bookings can be rescheduled or refunded at no charge with more than 48 hours’ notice.
  5. Bookings cancelled within 48 hours of the start date will be charged a $25 per day cancellation fee & the balance refunded.
  6. There will be no refund if the booking is cancelled on the day or in a ‘no show’ situation.
  7. Bookings can be rescheduled in advance, subject to availability. There must be space available on the desired day.
  8. Ski Kindy operates a waitlist for days when we have reached capacity. The waitlist does not guarantee a booking for your chosen day. 
  9. An enrolment form but be completed by every child that attends Ski Kindy. Personal information held on this form is shared with the Ministry of Education, which stores it securely and treats it in accordance with the Privacy Act 2020. Information is disclosed to the ministry: for funding purposes; monitoring purposes, to allow the assignment of a National Student Number to your child; to allow the Minister or Secretary of Education to exercise any of their other powers or responsibilities under the Education and Training Act 2020 and as permitted by Privacy Principles 10 and 11.

• High Performance Centre (HPC)

  The following information is provided to ensure that the Terms & Conditions offered by the Wanaka Ski Team, Cardrona Parks Squad, TC Freeride and Academy programmes are clear and understood. In these Terms, we have used "we" or “us”, referring to HPC encompassing TC Freeride Team, Cardrona Parks Squad, Wanaka Ski Team and Academy. "You" refers to the person or family member registered in the Cardrona Parks Squad, TC Freeride Team or Wanaka Alpine Ski Team. “Programme” refers to any HPC programme.

  Admission process

  1. Each athlete is required to complete the admission forms in full.
  2. We may request an interview and will set this up individually with the athlete and/or the guardians if required.
  3. Admittance is based on the athlete's age, ability and experience. We reserve the right to determine the suitability of each athlete on a case-by-case basis.
  4. Programs are subject to maximum numbers. To avoid disappointment, we recommend booking before the 1st of April.

  Fees

  1. A minimum 25% deposit is required at the time of programme booking. Your place on the programme is secured subject to the terms set out in this document when payment is received. All bookings made are dependent on availability.
  2. Full payment of programme fees must be made by 1 June 2023.
  3. All prices quoted are in New Zealand dollars but may change without notice. Programme costs include GST.

  Minimum Numbers

  1. We require a minimum of 4 athletes per coach for all programmes.
  2. Placement in training is not guaranteed and is dependent on available space in an appropriate group.
  3. If we do not get the required minimum number of athletes for a particular programme option, we may be forced to cancel. In this case, we will contact you with alternative options or provide a refund.

  Refund Policy

  1. If programme cancellation occurs before 31 March 2023, we will provide a full refund.
  2. If programme cancellation occurs between 1 April 2023 and 31 May 2023, we will provide an 85% refund of the total programme fee.
  3. If programme cancellation occurs between 1 June 2023 and 20 June 2023, we will provide a 70% refund of the total programme fee.
  4. If programme cancellation occurs from 21 June 2023, no refund will be provided.

  4.1. For long-term, season-ending injuries, a pro-rata refund of the programme fees will only be considered on medical grounds when supported by a doctor’s certificate.

  5. If you are absent from a scheduled training session, there is no provision for any form of credit or refund. This may include, but is not limited to, absence due to sickness, tiredness, injury or other commitments.
  6. If the mountain is closed, we will offer an alternative plan for the session or a replacement session to be scheduled for later in the season at our discretion.
  7. If the Programme Director calls the training session off due to weather or snow conditions within 2 hours of the scheduled start time, we will offer an alternative plan for the session or a replacement session to be scheduled for later in the season at our discretion.
  8. There are no credits/refunds for unused transport.
  9. We strongly suggest that athletes insure their programme fees against injury or sickness. We will not be liable for any expenses due to injury, sickness, theft, travel, or loss of programme fees.

  Liability

  1. Snow sports involve a certain element of risk and are therefore undertaken at your own risk. We accept no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay, or other unforeseen events that occur during the course of a training programme on or off-snow.
  2. We reserve the right to decline, cancel or withdraw any athlete without any refund of programme fees. We expect athletes to conduct themselves in a professional manner at all times, as set out in the athlete Code of Conduct (see below).

  Equipment

  1. All athletes must wear a helmet at all times. This is compulsory across all programmes at Cardrona/TC. Back protectors and mouthguards are also highly recommended for athletes. The coach has the right to refuse training to athletes who do not have the appropriate equipment.

  1.1. Wanaka Ski Team FIS and U14/U16 athletes must ensure their helmet complies with FIS helmet regulations. For further details, please see FIS Specifications for Alpine Competition Equipment and SSNZ Equipment Specifications.

  1.2. Wanaka Ski Team U8/U10/U12 athletes must wear helmets specifically designed for Alpine skiing in all disciplines - no soft ear helmets.

  1.3. Please contact race@cardrona-treblecone.com for further clarification if required.

  Lift Lane Use

  1. Use of the Snow Sports School lift line is a PRIVILEGE for athletes and is available EXCLUSIVELY during training sessions ONLY. No friends, no “filmers”, no physios, no additional coaches, no helpers, no parents or relatives or anyone else without an HPC armband. Any misuse of this privilege will result in appropriate consequences, to be determined by coaches & management.

  By purchasing an HPC programme, you will be deemed to have accepted the terms and conditions set out in this document.

  Terms and Conditions are correct at the time of publication but may be subject to change.

• Instructor Training Centre

  Fees

  Course fees are due 65 days prior to the official start date of any course or at the time of booking if inside of this. Your place in training is not confirmed & coaching will not commence until the registration form is complete & all fees are received.

  Refund policy*

  Upon written confirmation informing of cancellation from the course (including illness or injury before or after course commencement), the following cancellation policy will apply:

  • More than 65 days prior to course commencement: 100% refund (less a $500 administration fee)
  • Less than 65 days prior to course commencement: NZSIA/SBINZ exam fees only refunded
  • After course commencement: Non-refundable except exam fees that meet the NZSIA cancellation policy (must be notified to NZSIA more than 10 days prior to the course start date)

  A comprehensive Travel Insurance Policy which includes Cancellation Cover in excess of the course costs, plus illness/injury, delayed/lost baggage etc., is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.

  Minimum numbers

  If we do not get the required minimum number of 4 trainees per group for a particular training option, we may not be able to run that training, or it may be scaled down in time due to the private/semi-private nature of a small number. In the event that we are forced to cancel a training programme, we will contact you with alternate options.

  Unused training & other booked items

  No refund will be given for any unused training sessions or other booked items (whether package or otherwise) due to the trainee’s late arrival, illness, or injury. Make-up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or any other reason outside of the control of ITC, we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.

  Liability

  Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Cardrona Resorts, Instructor Training Centre (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.

  Professionalism/Privileges

  Adherence to the ITC Code of Conduct will be maintained. Failure to comply may result in disciplinary action including, but not limited to, loss of training &/or pass privileges.

  Lift Lane Use

  Use of the Snow Sports School lift line is a privilege for ITC participants only (no friends/family etc.) & is available exclusively during training sessions when with a trainer. Any misuse of this privilege will result in the privilege being revoked and could result in loss of lift pass.

  *If not booked direct, then as per your agent's terms & conditions

   

• Transport

  Please reconfirm your transport booking by 6pm the day before travel to confirm pick-up details – you can do this by calling 0800 440 800.

  The bus runs on a tight schedule with many pick-up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us at 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.

  Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.

  If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. It is generally quieter during the day than in the evening. Our team will ensure you have everything you need to head straight to the slopes when you arrive on the mountain.

  In the event of a closed day, we will endeavour to reschedule your booking.

• External Coaching

  Whenever a group is skiing or snowboarding at Cardrona or Treble Cone with a Coach / Trainer or Instructor it will be considered a commercial coaching situation. Groups wishing to bring their own coaching team MUST make prior contact with the Head of Sport or the HPC Department Heads. It is at our sole discretion who will be permitted to coach on the Cardrona and Treble Cone Ski Areas.

• Have It All Giveaway

  ENTRY ACCEPTANCE OF THESE TERMS AND CONDITIONS:  

  Entering the Have It All Giveaway (“the Competition”) is considered to be accepting the below terms and conditions (“Terms and Conditions”). 

  1. PROMOTER: The Promoter is RealNZ, Level 2, 74 Shotover Street, Queenstown, Otago 9300.
  2. ELIGIBILITY: Open to only those 18 years or over. Employees of the Promoter, its agencies or any entity involved in the development, production or administration of the promotion are not eligible to enter or win the prize. Void where prohibited by law. 
  3. HOW TO WIN: An individual can enter the Competition by providing their first name, last name, email address on the Competition page https://new.cardrona.com/have-it-all-giveaway, during the “Competition Period”. A fully completed response is considered an “Entry”. Promoter reserves the right to verify all Entries. If a dispute arises regarding the identity of an entrant, the authorized subscriber of the email account used at the time of entry will be considered the entrant. "Authorized account subscriber" is defined as the natural person who is assigned an email address by an Internet access provider, online service provider or other organization which is responsible for assigning email addresses or the domain associated with the submitted email address. Any mechanical reproductions or automated entries are prohibited, and any use of such automated devices will cause disqualification. The winner will be randomly selected from a list of all entrants. By entering this Competition you consent to Promoter, its promotional agencies and Competition judges storing and using the personal information you submitted with your entry for competition and advertising purposes. The email address submitted will be signed up to receive marketing emails from Cardrona & Treble Cone and Explore Wanaka.
  4. COMPETITION PERIOD: The Contest begins 00:01 New Zealand Time 14^th April 2023 and ends 10:00 21^st April 2023 (“Promotion Period”). Promoter’s computer is the official clock for this Contest. The winner will be notified by email on or before 25^th April 2023. 
  5. NUMBER OF ENTRIES: An individual can only enter once during the competition period. 
  6. NOTIFICATION: The winner will be notified using the email address they provided when entering.  The winner, or all subsequent winners, will have 5 days to reply accepting the prize, or another winner will be drawn.
  7. PRIZES: The prize will be 1 x private session at either Cardrona or Treble Cone with Will and Abby Jackways as snowboard guides, for 2 people. This includes lift pass and ski / snowboard and boot rental if required. This prize is non-refundable and cannot be exchanged for cash in part or full. Any change to the prize will be updated in the competition terms and conditions on the Promoter website.   
  8. ANNOUNCEMENTS: By participating in the competition, each entrant hereby agrees to participate in any publicity related to the competition. Entrants and winners in the competition agree that their identity may be disclosed in winner announcements and promotional material. Winners also agree to have their image used for publicity purposes without any additional payment being made.  
  9. CONTRACT LAW: All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  
  10. CHANGES TO COMPETITION: The promoter reserves the right to change the prizes throughout the competition. Any change to the prize will be updated in the competition terms and conditions and on the Promoter website/s.  
  11. PERSONAL INFORMATION: Entrants agree that personal data, especially name and email address, will be processed and signed up to the Cardrona Treble Cone and Explore Wanaka email marketing databases, and otherwise used for the purposes and within the context of the Competition and any other purposes outlined in these Official Rules or the Promoter’s Privacy Policy.