The following are the Terms & Conditions for Cardrona Alpine Resort and Treble Cone. Click the dropdown arrow next to each category for T&Cs information.
The following are the Terms & Conditions for Cardrona Alpine Resort and Treble Cone. Click the dropdown arrow next to each category for T&Cs information.
All ages are taken as of June 1, 2022.
Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs ski or ride for free. All lift users require a Cardrona/TC MyCard. Photographic ID will be required.
Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full time status (letter from institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.
Senior is 65–74yrs of age. Photo ID will be required.
75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required.
If COVID-19 travel restrictions impact your ability to visit us and you’re unable to travel on another date, we will offer you a credit for winter 2023 or a refund.
If we need to shorten our season due to COVID-19 and you’re unable to visit on another date due to travel restrictions, we'll refund you on a pro-rata basis, based on the number of days you have used your pass.
Refund requests for 2022 ski bookings must be received no later than October 31st, 2022, by contacting info@cardrona-treblecone.com. Refund/credit requests are not to be assumed and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.
Any partial refund or credit value, where applicable, will be calculated on a pro-rata basis. Pro-rata value will be calculated at the equivalent cost of a regular season 2022 day/multi-day pass (or applicable product) for each day the product has already been used.
In light of government-mandated health measures, Cardrona resorts may require guests to comply with any number of measures including but not limited to the wearing of face masks/coverings, NZ COVID Tracer app sign-in, capacity management/restrictions and any other measures required to limit the spread of COVID-19 or any other communicable illness.
Purchasers of a Cardrona Resorts pass and/or field users will be deemed to have accepted the following Terms & Conditions:
The following information is provided to ensure that the Terms & Conditions that the Cardrona Parks Squad/TC Freeride & Wanaka Ski Team programmes offered are clear & understood. In these Terms we have used "we" or “us”, referring to the Cardrona Parks Squad & Wanaka Alpine Ski Team. "You" is referring to the person or family member who is registered in the Cardrona Parks Squad, TC Freeride Programme or Wanaka Alpine Ski Team.
Course fees are due by 8 weeks prior to the official start date of any course, or at time of booking if inside 8 weeks. Your place in training is not confirmed & coaching will not commence until the registration form is complete & all fees are received.
Upon written confirmation informing of cancellation from the course (including illness or injury before or after course commencement), the following cancellation policy will apply:
A Travel Insurance Policy which includes Cancellation Cover in excess of the course costs is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.
If we do not get the required minimum number of 4 trainees per group for a particular training option we may not be able to run that training. In the event that we are forced to cancel a training programme, we will contact you with alternate options.
No refund will be given for any unused training sessions or other booked items (whether package or otherwise) due to trainee’s late arrival, illness or injury. Make up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or for any other reason outside of the control of ITC we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.
Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Cardrona Resorts, Instructor Training Centre (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.
Adherence to the ITC Code of Conduct will be maintained. Failure to comply may result in disciplinary action including, but not limited to, loss of training &/or pass privileges.
*If not booked direct, then as per your agent's terms & conditions
COVID-19
If COVID-19 travel restrictions impact your ability to visit us and you’re unable to travel on another date, we will offer you a credit for winter 2023 or a refund.
For lift passes, if we need to shorten our season due to COVID-19 and you’re unable to visit on another date due to travel restrictions, we'll refund you on a pro-rata basis, based on the number of days you have used your pass.
Refund requests for 2022 bookings must be received no later than October 31st, 2022, by contacting itc@cardrona-treblecone.com. Refund/credit requests are not to be assumed and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.
Any partial refund or credit value where applicable, will be calculated on a pro-rata basis. Pro-rata value will be calculated at the equivalent cost of a regular season 2022 Day/Multi-day Pass (or applicable product) for each day the product has already been used.
In light of government mandated health measures, Cardrona Resorts may require guests to comply with any number of measures including but not limited to the wearing of face masks/coverings, NZ COVID Tracer app sign-in, capacity management/restrictions and any other measures required to limit the spread of COVID-19 or any other communicable illness.
Please reconfirm your transport booking by 6pm the day before travel to confirm pickup details – you can do this by calling 0800 440 800.
The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.
Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.
If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain.
In the event of a closed day, we will endeavour to reschedule your booking.
Please contact our reservations team on 0800 440 800 at least 24hr hours before date of travel to confirm your travel dates, pickup times & pickup locations.
All bookings are subject to availability.
The bus runs on a tight schedule with many pick up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us on 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.
Return transport departs Cardrona at 4.15pm, returning to Wanaka or Queenstown approximately 1 hour later.
If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. Our team will make sure you have everything you need so you can head straight to the slopes when you arrive on the mountain.
In the event of a closed day, we will endeavour to reschedule your booking.
0800 440 800 Freephone (within NZ)
1800 754 386 Freephone (within Australia)
Phone: +64 3 443 8880
Email: info@cardrona.com